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Future Proptech ... Past?!

Benjamin Kott

May 24, 2019

Future Proptech.jpg

Let me just put this on record: Proptech is an exciting space. I’m saying this as someone who’s spent the past 10+ years in it, hence longer than the term proptech itself has been in existence. Previously largely used to refer to online agencies, proptech today apparently encompasses some 7,000 startups (according to CBRE’s Thomas Herr) and goes well beyond making real estate transactions more efficient.

It is no surprise then that new events and event marketing around proptech have mushroomed as well. Gary Chimwa is a master in both, as can be seen by the list of attendees at his FUTURE: Proptech UK event, the 2019 edition of which took place just last week.

My impressions from the event have been somewhat mixed. This has nothing to do with the organisation or the event itself, nor any of the individual contributors or the attendees. All of which have been top-notch. It is more that on the whole, the stage that the wider proptech industry is at right now feels a little... lacklustre, for lack of a better word. And it’s not just me - several conversations with people that I rate highly in this industry as well as a recent Forbes article on AI in proptech confirmed that I’m not an outlier.

The reasons for this are extensive. So extensive, it requires two blog posts to make it more digestible (I know, it’s hard to stop me once I get going). So here goes part one:

The killer app in proptech ... Killer what?

If you look at fintech for instance (arguably an even bigger sector than proptech, mind, and not just for marketing spend), there is a clear killer app: it’s called online banking, stupid! Granted, traditional banks have had online banking apps for years, but they are often cumbersome and it still takes seemingly ages to even set up a bank account or order a new product in the first place (I recently spent two hours in a challenger bank branch trying to do just that, and failing ultimately). Enter the new crop of online / mobile only banks who make this experience super-efficient, (creating a new bank account in an order of minutes and not hours) totally seamless, and provide added features and value on top of their apps and products.

There’s way more about fintech of course, from micro payments to blockchain based transactions, but the key app is still the good ole banking app, just reimagined and fully mobile.

Now look at proptech and what do you find? A plethora of solutions for every step of the value chain, from designing buildings to selling them, and everything in-between. But a killer app? Not really. Even the aforementioned online agencies, long held to be the core proptech value proposition, are hard, and getting harder. Unless you count the aggregator portals as proptech (in the UK that would be Rightmove et al, some of which are hugely successful), there’s not really a massively scalable proposition here. The same goes for asset management systems, energy dashboards, air quality monitoring and the like.

Future Growth Opportunities

At the standing-room only investor panel at FUTURE: Proptech, a few things stood out in terms of where some of the largest proptech investors see future growth opportunities:

  1. Softbank are having a hard time finding suitable opportunities that fit their investment criteria -- Supposedly something along the lines of $200M min. investment opportunity (can I haz just 1% of that, pretty please?). One recent investment they made is in Clutter, a SF-based (where else) physical storage company with an interesting twist: it’s fully mobile-based and you don’t need to pack up your stuff yourself or drive it to the nearest warehouse, which is all taken care of by the company (on the flipside, you won’t be able to access your stuff in the warehouse directly, but who wants to do that anyways). Interesting and likely scalable, but hardly the kind of next-generation proptech opportunity that solves important problems, is it? Unless you count “too much stuff and too little space” among the world’s key problems. Then again, certainly for the 1% it will be, and definitely for people living in SF and the like. But that’s a topic for another post...

  2. Fifth Wall sees a rise in “tenant apps”. Think the WeWork member app for visitor notification, room booking and community updates, but for non WeWork spaces. That’s neat! At last count, there’s at least 28 offerings in this space now, but that’s a low estimate and the full list is probably 100+ entries long, if you look globally and count all the early stage offerings that don’t make it into analyst research reports just yet. And they do address a key problem: meeting room scarcity, and more broadly: space utilisation. This is important as that’s what offices and other commercial spaces are really about at the end of the day. But is it the killer app? That depends on how far these offerings will be able to extend beyond telling you that your visitor has arrived or your room is ready (never mind that the space needs to be available physically in the first place, not something that is the case for most offices even today). A mobile banking app it ain’t

  3. Moderne Ventures, who cover a broad range of themes and technologies in and around real estate, is focusing on AI-enabled ventures. Their portfolio of investments and network members yields AI-powered lead generation engines, a home insurance broker and an identity verification toolkit. A broad range for sure, and these are just some examples.

  4. Honourable mention: digital twins!! While not on the investor panel, a *lot* of the technology presentations by bigger companies and a number of startups focused on what seems to fast become the latest buzzword in proptech. Digital twins as a concept has been established (and practised) for some time in the aerospace (e.g. engines), power (plants) and other industrial sectors (e.g. large manufacturing and distribution). In the past year or two, we’ve seen more presentations pick up the theme in proptech as well. It will be interesting to see how quickly this can become a practical approach in real estate, given how sparsely BIM is utilised across the industry even as of today. And while more data and more modelling opportunities is most likely a good thing most of the time, the overarching question is still: do we actually need digital building twins? I get the need / opportunity in the case of jet engines and industrial plants. But offices and retail spaces? Seems like it might be overkill, and that we can solve many/most of the key problems (energy and resource efficiency, air quality, space utilisation etc) without it. Thoughts from the audience?

Then what is Proptech lacking?

Don’t get me wrong: I’m not saying that it’s necessarily a drawback that there is no single killer app in proptech. It might even be a good thing, as it means that there is less risk that a lot of resources (financial investment, product development, marketing spend and management attention) is dedicated to a specific sector, which would inevitably attract lots of me-too / bandwagon / FOMO - style behaviour and distract from trying to solve other, at least equally important problems.

But it also means that we’re lacking a “beacon”, if you will, for rallying the troops around a common proposition that becomes highly scalable and can then be extended in lots of different ways (imagine all the things you can run on top of a well-thought-out mobile banking app).

Unless, of course, you take platforms in the broadest sense into account... But this is me opening a whole other can of worms, so stay tuned for part 2 of the future proptech saga.


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